TSC Manufacturing and Supply, LLC

  • Questions Call: +1 832-456-3900
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Return Policy

 

To return any product, please contact us via email or call our customer service at 832-456-3900, to request a Return Material Authorization Number (RMA#). All products being returned must be authorized and the RMA # displayed on the packing list. TSC reserves the right to decline any return that has not been authorized.

 

Please ship the return item(s) to the following address:

TSC Manufacturing and Supply

13788 West Road Suite 100

Houston TX. 77041

 

All returned items will incur a 30% restocking fee, and must be within 60 days of delivery date, all returned shipments must be shipped on a prepaid basis, except for the following:

  1. Must be within 7 days of receiving the original shipped item(s) was an incorrect item(s) (not the item(s) ordered).   
  2. Item(s) arrived damaged
  3. Item(s) did not work because of a manufacturing/workmanship defect

If a replacement is required, a new purchase order must be issued for the replacement item(s) and credit will be provided for the original item(s), once received, examined and approved by TSC.

 

All returns are subject to inspection before credit is to be issued. No credit will be given for the following:

  1. Merchandise damaged in return shipping.
  2. Used item(s)

Due to TSC merchandise staging, we are unable to accept elastomer parts for return.  Elastomers include rubber and urethane products such as gaskets, piston rubber, valve inserts, valve guide bushing, etc.

 

All returns will be for merchandise credit only.

Special order item(s) -- such as those item(s) manufactured according to customer drawing and items special ordered for customer such as 8-10 weeks lead times --are not returnable, unless there is a manufacturing defect or you receive the wrong item(s).